Emergency services are now better equipped to respond quickly to triple zero calls, thanks to new technology.

Police Minister Jack Dempsey was at the emergency services nerve centre at Kedron today, to see how it operates.

Mariska Murphy reports.


Whether it is a missing person or any other emergency, Mr Dempsey said the cutting-edge technology will improve how the appropriate response is handled.

Jack Dempsey, Police Minister: “In the sense of any investigation it’s not just collating the evidence it’s getting it together in a quick fashion.”

It is the most advanced emergency communication and coordination centre under one roof in Australia.

Brisbane’s ambulance and fire and rescue services respond to more than a quarter of a million triple zero calls every year.

The technology is designed to make the most of the human resources at the facility.

Commissioner Russell Bowles, Queensland Ambulance Service: “For example, if our triple zero networks get extremely busy we’re able to redistribute them calls to our non-urgent networks.”

Emergency services workers at the Brisbane headquarters welcomed the new technology saying it will make their jobs more affective.

Margaret Phillips, Fire Communications Officer: “Instead of when I came it was pencil and paper and looking up maps and we’ve now got this system which will actually help us.”

The new technology is linked in with both traffic and weather feeds. This means emergency services can get to the scene quicker, avoiding wait times and helping people sooner.

The centre is similarly linked to all the transport networks throughout Brisbane.

It has taken four years and $79 million, but now the Brisbane community will be in safer hands.

Mariska Murphy, QUT News.